Faq.

DreamFolks is India's largest airport service aggregator platform facilitating an enhanced airport experience to passengers leveraging a technology driven platform. To avail DreamFolks services, you can connect with your card issuing bank or your membership service provider.

Access of 1416 touchpoints in 121 countries (including India)
Facilitate access to 100% of the 54 lounges currently operational in India
End-to-end assistance to the Consumers at the airport. The services are available at select airports in India to Consumers at arrival and departure terminals
Access to Spa Services at the selected airports to make air travel relaxing and enjoyable
Facilitate access to variety of specially curated vegetarian and non-vegetarian meal combos
Airport transport services i.e. pick-up and drop services ‘to and from’ the airport through wide variety of vehicles ranging from hatchbacks to luxury sedans, depending on location and availability
Access to Transit hotels and ‘nap rooms’ or ‘sleeping pods’, i.e., specialised facilities which allow passengers, particularly transit passengers, access to private rooms compartmentalised sleeping quarters, with rest-room access, at select cities and airports

No, you can only avail DreamFolks services through Bank debit or credit card, or through your membership service provider.

Unfortunately NO, only the person named on the card will be able to use the card to access the services.

Please contact us at our 24/7 customer support centre at 1800 1234 109 or write to us at helpdesk@dreamfolks.in.

We facilitate Consumers with access to all 54 operational lounges in India and various lounges across select airports outside India.

Not all airports have a participating lounge. Please check with your card issuer or membership service provider for participating lounge if there is one in your location.

You can access participating airport lounges through credit cards or debit cards or by using vouchers provided by DreamFolks.

If the eligible card has lounge access for the guest also, he/she can take the guest along.

Each lounge has its own policies regarding children. Please check the lounge information and confirm the policies, T&C of each individual lounge.

Please contact the Customer Service team by clicking on the contact us section of the DreamFolks website, app, or call us at 1800 1234 109, we will be happy to assist. Please ensure you have details of the visit you wish to discuss, the date of your visit, the time of your visit.

It’s a service where our representatives will guide you through all checkpoints and the required airport formalities for complete end-to-end assistance. This facility is available at the departure terminal and at the arrival terminal.

All the bookings are to be made atleast 24-48 hours prior to the scheduled service usage. Please read the terms and conditions carefully before confirming your booking. If you have any queries on these terms, please contact us at bookings@dreamfolks.in before completing the booking process.

For any additional guests, extra charges will be applicable.

Cancellation Policy:

72 hours prior to the scheduled meeting time - 3% of the Booking Amount
48 hours prior to scheduled meeting time - 10% of the Booking Amount
24 hours prior to the scheduled meeting time - 50% of the Booking Amount
Less than 24 hours - 100% of the Booking Amount

This offer includes a selection of Food and beverage curated ‘Combo’ offerings. Please ask the outlet manager for detailed combo options available at the outlets (Offering will vary from outlet to outlet).

Voucher can be redeemed by presenting coupon/e-voucher at the counter and avail complimentary combo selection as per your preference.

No, loyalty voucher does not have cash value and is non-transferable.

Voucher once redeemed is non-returnable, non-refundable and hold no cash value.

Yes, multiple vouchers can be redeemed together.

No. The offers and subsequent offer codes are specific to the outlet in the airport location as highlighted within the offer information.

No. You will only be charged for redeemed offer codes.

Each airport outlet offerings are different. Please refer to the website and app for offers available in your location.

First, double check if the offer code you generated is still valid and has not expired. If it has expired, please regenerate the offer. Second, the brightness of your device screen may not be high enough. Please use your phone settings to brighten the screen and rescan your offer QR code. Finally, if this does not resolve the issue, please contact either the Customer Service team or call us at –Tollfree 1800 1234 109 or write to us at helpdesk@dreamfolks.in

Consumers may avail of certain specified therapies such as head, neck and shoulder massage, and foot reflexology, at select airports.

Spas operate on first come first serve basis.

All mentioned above sessions can be taken if therapists are available.

Each Spa has its own policies regarding guests. Please check with the individual Spa before entering.

No. Please contact your airline’s customer service team to help with specific flight questions.

Please confirm with respective Spa outlets.

Having a transit hotel near the airport can help you board your flight faster and helps you avoid the city's traffic. Getting onto the plane tired/stressed is not a good way to start a long flight – you can avoid the traffic stress, by booking airport transit hotel.

Services include access to hotel rooms and facilities provided by hotels.

Booking needs to be made at least 36 hours prior to using the service and the timeframe of duration can be hourly based.

Guests can exit and re-enter at a selected location. Valid passport / ID proof with hotel confirmation card is required.

Special requests, flight information, amendments, cancellation as per the cancellation policy.

Children up to 5-10 years can stay with two adults when sharing existing bedding without any extra charge and same is subject to availability. Details of accompanied guests should be cleared in booking details shared.

Guests can exit and re-enter at a selecHotel address can be checked from the mobile application, exact address and details are mentioned for each hotel respectively. Also upon confirmation, email will be shared with the exact details of the location.ted location. Valid passport / ID proof with hotel confirmation card is required.

No, the benefits are non-transferrable.

Accommodation is included, rest all other facilities are on direct charges.

Yes, only at the discretion of the individual hotel and may be at a designated area only.

Valid passport / ID proof with hotel confirmation card is required.